Monitoring & Support
At Datawatch Systems, every property that uses our managed access control system is supported by our advanced, fully staffed Central Station—providing continuous 24/7/365 monitoring.
Our dedicated professionals are always available to deliver fast, reliable support and effective alarm response. When you call the Datawatch Central Station, you’ll always reach a real person—never an automated system.
Always-On, In-House Expertise
Your system is supported by Datawatch’s own highly trained and vetted professionals—never outsourced. Our team is on-site around the clock, ensuring every request is handled quickly, securely, and with accountability.
End-to-End Service
We support every stage of your access control lifecycle, including:
- Solution Design
- Installation
- Ongoing Customer Support
This integrated approach ensures consistency, quality, and a better overall top-tier experience.
Customized Response Plans
No two accounts are the same. We work closely with each client to develop tailored response protocols based on their specific needs and risk scenarios.
When an issue arises, our team follows your customized plan to resolve it efficiently. In emergencies or unexpected situations, we’re always ready to act—immediately.
Certified, Secure Facilities
Our Central Stations are UL-listed and certified by Underwriters Laboratories, meeting rigorous industry standards for safety, reliability, and business continuity.
Continuous Training & Expertise
Our operations team participates in ongoing training and certification programs to stay ahead of industry standards and emerging technologies—ensuring you always receive expert-level support.
Built for Reliability
Our infrastructure is designed for uninterrupted performance:
- Fully redundant backup locations, power, phone, and data systems
- Real-time database backups
- Backup generators with multiple fuel sources
Even during extreme weather or critical events, your systems remain operational and your data accessible.
Datawatch is such a respected and valued partner with Boston Properties and has always provided the most up to date technology. I have worked with the Datawatch team for more than 20 years and they have always gone above and beyond.
Laura M. / Boston Properties
Learn More About Our Solutions
Questions and Answers
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