Case Study
5
10 West Market — Indianapolis, Indiana
Accelerating Security, Efficiency, and Tenant Experience with Datawatch
Customer Overview
Property: 10 West Market
Location: Indianapolis, Indiana
Industry: Commercial Real Estate / Property Management
Solution: Datawatch Access Control and Property Intelligence Platform
The Solution
Datawatch Systems replaced the property’s aging access control system with a modern, managed access control and property intelligence platform, including:
- Streamlined credential management
- Rapid emergency lockdown and life-safety capabilities
- Building analytics, reporting, and operational intelligence
The Challenge
10 West Market relied on a legacy access control platform dating back to approximately 2000. The system had become difficult to maintain and increasingly inefficient for daily property operations.
- Outdated and difficult-to-support technology
- Slow, cumbersome credential management
- Limited emergency response capabilities
- Minimal visibility into building usage
The Impact
- Reduced credential updates to minutes or less
- Reduced building-wide lockdown time from approximately two hours to one minute
- Improved operational visibility through occupancy and usage analytics
- Earned a customer satisfaction rating of 10 out of 10
“The ability to lock down the building in roughly one minute provides an additional layer of protection and confidence for tenants.”
Key Capabilities
- Fast credential administration
- Emergency lockdown and life-safety response
- Building occupancy analytics and reporting
- Managed credentialing and administrative support
- Future-ready visitor, amenity, and camera integrations
Real-World Impact:
A building-wide lockdown that previously could require approximately two hours can now be completed in about one minute, giving property management a dramatically faster response capability while increasing tenant confidence.
Why Datawatch
- Flexible implementation and financing options
- Budget-conscious, consultative solution design
- Professional implementation and on-site training
- Responsive managed support and customer service
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“The referral wasn’t driven by a sales pitch. It came from seeing the operational benefits firsthand and being comfortable recommending the platform based on actual experience.” Customer Satisfaction: 10/10
Contact our regional team to support you.
Datawatch is a family-owned, full-service partner delivering customizable access control solutions. As a U.S. based team, we provide 24/7 support with advanced technology, a managed-service approach and excellence in customer service.
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