Monitoring & Support
All of our clients’ managed access control systems are monitored by Datawatch Systems’ state-of-the-art Central Stations. The professionals running these stations are available 24x7x365, and are committed to providing the most efficient, effective access control and alarm monitoring services for our clients. Calls to Datawatch Central Stations are never answered by a machine.
Our Central Stations feature:
In-House Staff 24/7/365
Our clients’ access control needs are handled promptly by Datawatch Systems professionals. Calls to a Datawatch Central Station are always answered by our own thoroughly screened and trained staff. Unlike some other companies in our industry, we never outsource client calls or support.
Our other areas of expertise in the service chain:
- System Design
- Customer Relations
We work closely with our clients to design and implement response plans for any situation that may arise in their facilities. When calls come in, Datawatch Systems staff members follow clients’ protocols to resolve problems quickly. Should an emergency or other unforeseen situation arise, we are always on call, ready to help.
Industry Approved Facilities
Datawatch Central Stations’ monitoring facilities are listed with and certified by Underwriters Laboratories (UL), a globally recognized, independent safety standards certification company. We consistently meet stringent and extensive UL industry standards.
On-Going Staff Training Programs
At Datawatch Systems, training and certification of our operations staff are ongoing, to ensure that our professionals always command an industry-leading level of expertise.
Fully Redundant Power, Phone, and Data
Datawatch Central Stations never close. We have real-time backups of your database and can answer your calls around the clock, every day of the year.
Our secure facilities are built with 100 percent redundancy. We have backup generators with multiple fuel sources, so extreme weather or public safety crises don’t impede our capabilities. Your data is always available.
I have worked with Datawatch for over 25 years across the country and I have always found them to be dependable, honest and competitive. All characteristics you require your preferred service providers to have in our industry. The differential I have found them to have is how they respond to problems. They are truly a trusted partner and have always taken care of the challenge without excuses, only resolutions.