Monitoring and Support

Central Station OperatorsAll of our clients' managed access control systems are monitored by Datawatch Systems' state-of-the-art Central Stations. The professionals running these stations are available 24x7x365, and are committed to providing the most efficient, effective access control and alarm monitoring services for our clients. Calls to Datawatch Central Stations are never answered by a machine.

Our Central Stations feature:

  • In-House Staff 24/7/365

    Our clients’ access control needs are handled promptly by Datawatch Systems professionals. Calls to a Datawatch Central Station are always answered by our own thoroughly screened and trained staff. Unlike some other companies in our industry, we never outsource client calls or support.
Our other areas of expertise in the service chain:
  • Customized Service

    We work closely with our clients to design and implement response plans for any situation that may arise in their facilities. When calls come in, Datawatch Systems staff members follow clients' protocols to resolve problems quickly. Should an emergency or other unforeseen situation arise, we are always on call, ready to help.
  • Industry Approved Facilities

    Datawatch Central Stations' monitoring facilities are listed with and certified by Underwriters Laboratories (UL), a globally recognized, independent safety standards certification company. We consistently meet the stringent and extensive UL industry standards.
  • On-Going Staff Training Programs

    At Datawatch Systems, training and certification of our operations staff are ongoing, to ensure that our professionals always command an industry-leading level of expertise.
  • Fully Redundant Power, Phone, and Data

    Datawatch Central Stations never close. We have real-time backups of your database and can answer your calls around the clock, every day of the year.

    Our secure facilities are built with 100 percent redundancy. We have backup generators with multiple fuel sources, so extreme weather or public safety crises don’t impede our capabilities. Your data is always available.