Client Tools

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Operational Contacts for Clients

Programming Assistance - To change door lock or alarm activation times, email programming.
Card Key Assistance - To order new credentials or change existing credentials, email card key.
Other Questions - For any other questions about your existing system, email central station.

These applications are password-protected, so you’ll need an online account to use them.

Call our Help Desk at (301) 654-3282 and we’ll set you up.

direct access

Online data management that enables you to:

  • View credential holder records
  • Activate, modify and deactivate credentials
  • Assign access levels
  • Authorize a credential holder to enter multiple buildings
  • View and add tenant records
  • Pre-register visitors and edit/delete visitor records
  • View event history

card shop

Advanced technical tool to:

  • Order credentials
  • Order badging supplies

direct access

Advanced technical tool to:

  • View alarm activity and Datawatch response
  • See zones covered by system
  • View current call list protocol and instructions
  • Place Life Safety systems on test via the web


Hurricane reporting system:

  • Administrators can view and update the status of all properties and of all employees listed in the database.
  • 24/7 UL approved Central Monitoring Station available to update the status of employees and properties.

Emergency notification systems

Rapid response system:

  • Provides two-way, on demand emergency messaging to a designated group of recipients.
  • Blast alerts via e-mail and SMS messaging to thousands of recipients in seconds.
  • Blast alerts across a variety of platforms from mobile to Blackberry smartphone.
  • View individual recipient responses to alerts.
  • Administrators can create pre-scripted messages to expedite sending alerts.
  • Administrators can create and modify groups.
  • 24/7 UL approved Central Monitoring Station available to send alerts on formal request.